VCA Boston Road Animal Hospital at 1235 Boston Road in Springfield, Massachusetts

Customer Reviews about VCA Boston Road Animal Hospital

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  I will never bring my dog here ever again! I recently got my dog from a local animal shelter. About a week after his adoption he was lethargic and had snot and blood coming from his nose. In a state of panic I took my dog here, it being the closest 24 hour service on a Saturday. We came to the hospital at 3 pm and were immediately taken from the waiting room into an exam room. They took all of our paperwork and we were charged the $118 less than 5 minutes in. We were patient after the first hour and a half of waiting. We asked when we would be seen and were told we were next in line. At this point my dog was so lethargic he couldn't lift his head and notice people entering the room. A technician came in after a 3 hour wait and decided to do a parvo test. We asked to see the doctor first BEFORE the exam as we didnt think he needed it. He wasn't showing symptoms and had been vaccinated for it less than a month ago. The technician said that we wouldnt be able to see or speak to the doctor about it before hand. In my opinion this test was done as a place holder and a way for them to say they did some type of treatment towards my dog. Even though he had already been vaccinated and wasnt showing symptoms At 4 hours in I had tears in my eyes over the state of my dog and that fact that NO ONE was tending to him. We found a staff person who AGAIN said we were next in line. But no one ever came. At 8pm we had had enough and took the dog to the NEVCCC and he was seen in less than 5 minutes. At 8:30 pm VCA called, said the Dr. was ready to see us! But we were not there and had already been taken in elsewhere. Our dog was extremely sick and had to be hospitalized with a respiratory infection. He had to stay overnight and receive medicine and fluids. With out a doubt our 5 hour wait at the VCA contributed to his worsening deterioration. 5 hours we waited there. 5 hours and we were never serviced or shown care. We were 100% taken advantage of because of the stress of the situation. While we we not charged for the Parvo, we were charged $118 ( exam fee ) for a service we absolutely did not receive! I am disgusted in this place and would rather drive the 45 to receive proper care at NEVCCC for my dog, than the 2 minute drive to VCA on Boston road. NEVER AGAIN !!! TLDR; 5 hour wait, never seen by the doctor, $118 for services we never received, resulted in my dog needing to be hospitalized.
  November 20, 2017

  by Teri Rodgers

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About VCA Boston Road Animal Hospital in Springfield